Privacy Policy — Just Like Family Personal Concierge
Just Like Family Personal Concierge (“Just Like Family,” “we,” “us,” or “our”) provides personal concierge and senior support services to individuals, families, and referral partners in the Southcoast Massachusetts area. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, forms, SMS messaging, emails, phone lines, social media, and in-person services.
Contacting us
Mail: 16 Sconticut Neck Road #384, Fairhaven, MA 02719
Email: andrea@just-like-family.com
Phone/Text: 774-510-8216
Hours: Monday–Friday, 8:30 AM – 4:30 PM. just-like-family.com
1) Information we collect
Contact & identity: name, email, phone number, mailing address, organization/role (e.g., realtor, senior-living advisor).
Service details: project needs, location, dates, preferences, notes you share with us.
Booking & communications: messages, call logs/recordings (where enabled), review feedback, support requests.
Transactional: invoices, payments, and related billing data (processed via PCI-compliant processors; we do not store full card numbers).
Website/technical: device/browser info, IP address, pages viewed, general location, and cookies/analytics data (to maintain and improve our site).
Directly from you via our website forms, SMS, calls, email, web chat, and in person.
Automatically through cookies, log files, and analytics tools.
From partners/referrals where you’ve been introduced to us (e.g., realtors, senior-living partners) or publicly available sources consistent with applicable law.
3) How we use personal information
Provide services: assess needs, schedule consultations, coordinate vendors, complete projects, and deliver support.
Communicate: confirmations, reminders, updates, review requests, customer support, and relevant service information.
Operations: maintain our CRM and pipelines, improve quality, train staff, analyze service usage, ensure security and fraud prevention.
Marketing (with consent where required): newsletters, tips, offers, and event follow-ups. You can opt out anytime.
Legal/compliance: meet legal, regulatory, and tax obligations and enforce our Terms.
4) SMS program (A2P) disclosure
By providing your mobile number and opting in (e.g., submitting a form, texting our number, scanning our QR to prefill a text, or checking a consent box), you agree to receive recurring SMS messages from Just Like Family, including transactional messages (reminders, updates, review requests) and promotional messages (tips, service announcements).
Message frequency varies.
Message & data rates may apply.
Opt-out: Text STOP to end. You may receive a one-time confirmatory text.
Help: Text HELP for assistance or contact us at 774-510-8216 or andrea@just-like-family.com.
Consent is not a condition of purchase.
Carriers are not liable for delayed or undelivered messages.
5) Sharing information
We share personal information with:
Service providers/Processors: CRM, SMS/voice carriers, email platforms, scheduling, payment processors, analytics, and secure cloud hosting—only as needed to perform services for us.
Partners (with direction/consent): When you ask us to coordinate with referral partners or vendors.
Legal & safety: To comply with law, enforce policies, or protect rights, safety, and property.
We do not sell personal information.
6) Cookies & analytics
We (and our providers) use cookies and similar technologies to remember preferences, secure the site, and understand usage. You can adjust browser settings to limit cookies; some features may not function properly without them.
7) Data retention
We keep personal information only as long as necessary for the purposes described above, to meet legal/accounting requirements, or to resolve disputes.
Marketing opt-out: Unsubscribe links in emails; text STOP for SMS.
Access, update, delete: Contact us to request access or changes to your information.
Depending on your location, you may have additional privacy rights under applicable law (e.g., CA, CO, EU/UK); submit requests using the contact details above.
9) Security
We use reasonable technical and organizational measures appropriate to the nature of the data we process. No method of transmission or storage is 100% secure.
10) Children’s privacy
Our services and site are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11) Changes to this policy
We may update this Privacy Policy periodically. The “Effective date” above reflects the latest version.